Office Coordinator

Position Details
Duration Indefinite
Position Type Part-time, non-exempt
Location Main Property
365 Marie Avenue West, West St. Paul, MN 55118
Contact Number 651-455-4531

Position Description


Summary
To provide customer service, database, and administrative support organization-wide. Present a professional, welcoming first contact to all visitors, program participants, funders, vendors, board members, staff, volunteers, media, etc.—by phone, in person and email. Develop and implement efficient office systems.

Responsibilities

Front Desk Operations
– Staff the front desk
– Greet and direct visitors and registrants
– Answer phone and provide information to callers, transfer calls as needed
– Effectively convey Dodge Nature Center mission, vision and programs
– Direct communications efficiently to appropriate departments and staff
– Maintain supply of maps, information for visitors
– Manage media permits

Database Support
– Support public programming registration process: upload programs to website, process registrations, maintain registration database, generate registration lists
– Data entry with strong data integrity

Administrative Support
– Process mail and monitor mail meter
– Produce correspondence
– Process revenue and prepare statements
– Monitor and order office supplies
– Maintain staff lists
– Monitor and respond to general inbox inquiries

Event Support
– Event support for donor and community events

Other Duties
Website
– Provide support uploading public programs, camps, activities, and events on the website: creation, monitoring capacity, and making adjustments as needed
– Work with other departments, such as the Preschool and Programs team, to keep content updated and develop new pages
Survey creation and data collection
– Send out surveys to collect data on various aspects of Dodge Nature Center’s programs and functioning.
– Compile data collected for analysis
Other duties as assigned

Performance Measurements
Annual review and evaluation

Qualifications


– Bachelor’s degree with one year of administrative experience or equivalent combination of education and experience
– Excellent customer service skills
– Proficiency with Microsoft Word, Excel and Outlook
– Proficiency with office equipment including copier, mail meter, multi-line phone
– Experience with databases, Raiser’s Edge preferred
– Experience with website software, WordPress preferred
– Excellent interpersonal, written, and oral communication skills
– Strong attention to detail and commitment to sensitivity with confidential information
– Ability to stay on-task with multiple interruptions
– Ability to work with individuals from diverse backgrounds
– Commitment to Dodge Nature Center mission
– Some evenings and weekends may be required

Physical Activities and Requirements of this position
Must be able to sit at computer for long periods of time, and be able to lift and carry 20 pounds to waist level.

How to Apply


Please submit your resume and cover letter to Signe Hushagen, Dodge Nature Center Operations Manager, at shushagen@dodgenaturecenter.org by January 8, 2021.

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